Leadership and management are never easy skills. In every organization across Canada and especially around Edmonton, relationships and business have to go together. 2013 is the fastest-paced business environment in history; included in the often filled stress-driven work days are variables like conflict, goal setting, problem- solving, and decision making. These variables can often create…
5 Customer Services Mistakes to Avoid
Customer service sometimes gets a bad name but it is integral to any retail business here in the Edmonton area and beyond. There is a lot of competition in Alberta and Saskatchewan for both results and relationships, especially as we head closer to spring and an increased selling season. Sometimes the quality of the service…
How to Change People Without Giving Offense
Did you ever notice that it isn’t nearly so difficult to listen to a recital of your faults if the person criticizing begins by humbly admitting that he, too, is far from impeccable? E.G. Dillistone, an engineer in Brandon, Manitoba, Canada, was having problems with his new secretary. Letters he dictated were coming to his…
Embrace the Power of Enthusiasm in Your Work
Consider just one characteristic of successful people: enthusiasm. Have you ever noticed how an enthusiastic person in a department store gets you, the customer, more excited about the merchandise? Or have you observed how an enthusiastic clergyman or other speaker has a wide-awake, enthusiastic audience? The bottom line is if you have enthusiasm, hose around…