Customer service here in Edmonton and in our part of Canada is the foundation of any business. But on a daily basis, it really takes center stage. Sometimes the quality of the customer relationship is the only ingredient that keeps clients coming back again and again. The avoidance of careless mistakes will often make the…
Four Ways To Engage Your Employees and Build Customer Loyalty
We knew something was different from the moment we walked through the door. Unlike other visits to this fast-food chain, this day’s visit was no lackluster transaction. The door had barely closed behind us when we heard a cheerful “Hi there! How are you folks doing today?” Startled, we looked up to find Tammy behind…
Seven Tips To Improve Your Presentation Voice
Good presenters know their voice can make or break a presentation. Think about it: how many times has a conference speaker whose voice was weak or hard to understand bored you? A well-trained voice can make a huge impression on listeners. And it’s not all about how well you know the presentation, because there is…
3 Strategies to Improve People
Leadership and management are never easy skills. In every organization across Canada and especially around Edmonton, relationships and business have to go together. 2013 is the fastest-paced business environment in history; included in the often filled stress-driven work days are variables like conflict, goal setting, problem- solving, and decision making. These variables can often create…