Remembering someone’s name is an important aspect of any business relationship. Besides being embarrassing, you do not want people to perceive your forgetfulness as indifference, causing them to think they are just another client, employee or prospect. Remembering names is not always easy in the heat of business. We are often required to pay attention to…
Top 7 Mistakes Leaders Make (and How to Avoid Them!)
It’s not always easy or natural to be a great leader. While some people may have natural tendencies towards being a leader, it certainly doesn’t mean that they have what it takes to be a great leader. In fact, there are a countless number of people who are put into positions within companies who don’t…
Examine Your Leadership Styles & Tendencies
When we interact with someone whose leadership styles and tendencies are similar to our own, communication is relatively easy. However, when we work with people whose leadership style is different from our own, communication and cooperation can be challenging. Dale Carnegie said the most important element of working with different leadership styles is flexibility—our willingness…
How to Handle an Angry Client
Angry, complaining customers are a part of every business. You can treat them in one of two ways: they can be the problem, or they can be an opportunity to change a bad situation into a great situation. Of course it would be easier to pass it on to someone else and just deal with…