Jeffrey Gitomer says, “All things being equal, people want to do business with their friends.” The key to winning friends and building relationships is extremely basic: become a friendlier person! The ways that you can become a friendlier person are equally as easy to understand, but it takes a concerted effort to actually practice these…
Category: Sales Skills
6 Methods for a Great Customer Experience
Across Edmonton and around our western provinces, businesses know that potential clients have access to an enormous amount of information when they prepare to purchase a product or service. As we head  into the second half of 2014, consumers are now very savvy and value-driven. Most people, with a little background information from Amazon and…
7 Strategies for Sales Success
Everyone in sales enjoys the challenge of good customer service and product expertise. Yet we know that every salesperson cannot be outstanding in the selling environment. There are many in sales that have just average production. They focus on competency. They avoid mistakes. Not everyone in Edmonton can be good in sales; in fact, even…
How to Deal With Client Emotions
Dale Carnegie said, “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…” If you remember this statement during every one of your customer service interactions, you will be half way to understanding how to deal with customer complaints. You must be prepared to first deal with…