Everyone in business, not-for-profit and politics makes mistakes. Unfortunately, most mistakes tend to affect your clients, past clients, prospects, referral sources, constituents, donors, etc. However, knowing that mistakes are inevitable allows you to prepare yourself and your employees on how to deal with a problem when one arises. Because when they do, it is all about…
Do What’s Right and Ignore Unjust Criticism
Dale Carnegie discovered early on in is professional life that although he couldn’t keep people from criticizing him unjustly, he could do something infinitely more important: he could determine whether he would let the unjust condemnation disturb him. He was quite clear about his intent—he wasn’t advocating ignoring all criticism. He was talking about ignoring…
How Smart Leaders Create Engaged Employees
Employee Engagement is a hot topic in business today. Organizations of all sizes are struggling with keeping employees productive and engaged. Dale Carnegie Training is working hard to uncover the reasons behind disengaged employees and to discover solutions to creating more employee engagement in the workplace. A recent interview with some Dale Carnegie Franchise owners helped…
Take Stock of the Foolish Things That You’ve Done
Everyone has moments they’d rather forget and relive. And everyone—at one time or another—has blamed their problems on others instead of taking stock of themselves and changing things. Dale Carnegie readily admitted that he used to blame his troubles on other people; but as he grew older and wise, he realized that he, himself, in…