Customer Service

Five Ways to Show Your Customers Some Love

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February 10, 2017
Five Ways to Show Your Customers Some Love

Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue and...
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Training Funds Still Available for the Canada-Alberta Job Grant

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October 14, 2015
Training Funds Still Available for the Canada-Alberta Job Grant

Dale Carnegie graduate and world renowned motivational speaker, Zig Ziglar once said, “What’s worse than training your workers and losing them? Not training them and keeping them.”  Last month, the Canada-Alberta Job Grant program (CAJG) announced that there are still fund available for employee training. What are the benefits of employee training?  The Canada-Alberta...
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Email Etiquette — Increase Open Rates and Protect Your Reputation

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May 1, 2015
Email Etiquette — Increase Open Rates and Protect Your Reputation

According to a recent HubSpot blog post —the content of your email can positively or negatively impact your reputation. Consider this—if 93% of all daily communication is nonverbal according to Dr. Albert Mehrabian, author of Silent Messages, what does your email style really say about you? Meaning, when communicating face-to-face, your language only comprises 7% of...
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Under-Promise, Over-Deliver

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December 10, 2014
Under-Promise, Over-Deliver

One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of...
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6 Methods for a Great Customer Experience

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July 3, 2014
6 Methods for a Great Customer Experience

Across Edmonton and around our western provinces, businesses know that potential clients have access to an enormous amount of information when they prepare to purchase a product or service. As we head  into the second half of 2014, consumers are now very savvy and value-driven. Most people, with a little background information from Amazon...
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Customer Service is All About Winning Friends and Influencing People

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March 27, 2014
Customer Service is All About Winning Friends and Influencing People

Customer service is is a lot like cooking. On Chopped Canada, we watch the array of cooks, up against the clock, assemble a main dish from several random ingredients. Sometimes it works out and sometimes it does not; those who fail get “chopped”. It is that way with customer service across Edmonton and in...
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Tips for Improving Your Conversational Skills

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July 22, 2013
Tips for Improving Your Conversational Skills

One key way to be regarded as a great conversationalist is to pause before replying. A short pause of just a few seconds helps you accomplish three goals simultaneously. First, you avoid running the risk of interrupting if the other person is simply catching his or her breath before continuing. Second, you show the...
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How to Handle an Angry Client

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April 15, 2013
How to Handle an Angry Client

Angry, complaining customers are a part of every business. You can treat them in one of two ways: they can be the problem, or they can be an opportunity to change a bad situation into a great situation. Of course it would be easier to pass it on to someone else and just deal...
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4 Positive Ingredients of Customer Service

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March 15, 2013
4 Positive Ingredients of Customer Service

Customer service here in Edmonton and in our part of Canada is the foundation of any business. But on a daily basis, it really takes center stage.  Sometimes the quality of the customer relationship is the only ingredient that keeps clients coming back again and again. The avoidance of careless mistakes will often make...
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5 Customer Services Mistakes to Avoid

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February 22, 2013
5 Customer Services Mistakes to Avoid

Customer service sometimes gets a bad name but it is integral to any retail business here in the Edmonton area and beyond. There is a lot of competition in Alberta and Saskatchewan for both results and relationships, especially as we head closer to spring and an increased selling season. Sometimes the quality of the...
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