Here in our parts of Canada, we sometimes see differences in employee accountability in businesses and organizations. We see it in meetings and in daily tasks. Leadership sometimes tolerates different degrees of performance without the normally expected consequences.
In fact, action and results are different for most everyone. It is not uncommon to see an employee pick up the slack for another. In many situations, there are different degrees of workload, more for some than others.
It challenges an organization when there is an imbalance in accountability. The corporate culture can actually become more unstable and that can produce below average customer service, unmet deadlines, incomplete assignments, and average performance.
Here are five problems with below average organizational accountability:
- A sense of favoritism for certain individuals over others
- A lack of clear goals, objectives, and expectations
- A focus of employee engagement
- Poor organizational communication
- A deep absence of interpersonal trust
Businesses that are challenged with performance issue all have accountability issues. In good companies, everyone from the leader on down through the employee ranks are help with equal accountability.
Within the Dale Carnegie Training Principles, accountability is defined as both personal and professional responsibility. It involves an increased degree of both character and excellence and it creates success within every corner of the organization. It is never easy being consistently accountable, but it is critical as businesses and organizations grow in both responsibility and commitment. The key variable is increasing employee engagement. Paying attention to everyone equally and fairly and involving each employee in important roles and projects makes the difference.
Being the best every day makes accountability a common sense strategy. It is the path to success.
This post is shared with you by the good folks at Dale Carnegie NOW- Northern Alberta and Saskatchewan. We would love to connect with you on Facebook.
Photo: jzcreationsz, freedigitalphotos.net