Customer service here in our part of Canada can make or break any business. Actually, good customer service is so expected today that it is often taken for granted unless it is extremely lousy. But when it is bad, it is remembered for a long time and shared over the next few months as the occasion arises.
Service needs to be paid attention to by everyone in the business without exception. Even the smallest problem needs to be addressed quickly and solved.
A person’s experience is everything. It is interesting to note that most customers have only average expectations. But, most people want to be treated in a good way. If service is outstanding, then it really becomes a memorable occurrence.
S.E.R.V.I.C.E. truly means never having to say you are sorry:
- S: Solutions should happen immediately when there is a problem.
- E: Energetic employees and staff are critical to success.
- R: Results are integral to every business goal and objective.
- V: Value is always found within the practice of servitude.
- I: Interested and proactive employees make every situation a good one.
- C: Courtesy must always be consistent, regardless of the problem.
- E: Examples of what goes right in service and what goes wrong can be discussed in team meetings in the effort to promote best practices.
Using key phrases in service situations go a long way as well. Saying thank you creates importance. Forgive me I made a mistake is an automatic lesson learned. I am listening, please tell me what the problem is, allows other people to know that what they are about to tell you will make a difference.
Saying kind things in every situation makes any business the very best in customer service. Communication is very simple, just a blend of listening and discussing. Make high quality service your number one business reason for success.
This post is shared with you by the good folks at Dale Carnegie NOW- Northern Alberta and Saskatchewan. We would love to connect with you on Facebook.
Photo: stuart miles, freedigitalphotos.net